1. Walk me through how you would investigate a potential fraud alert from initial trigger to final decision.
2. How do you differentiate between fraudulent behaviour and unusual but legitimate customer activity, especially in real-time scenarios?
3. A customer reports an unauthorized transaction, but the transaction pattern partially matches their historical behaviour — how would you assess liability and next steps?
4. What indicators would make you suspect account takeover (ATO), and how would you validate that suspicion?
5. How would you prioritize fraud alerts when multiple high-risk cases come in at the same time?
6. Describe how you would analyze transaction patterns to identify potential card-not-present fraud or digital fraud.
7. If fraud prevention controls reduce fraud loss but significantly increase false positives, how would you evaluate and adjust the strategy?
8. How would you document your investigation findings to support customer reimbursement decisions and internal audit review?